Princeton Identity is pleased to offer a limited 10-year warranty on your EyeAllow (and/or Access200w) hardware purchase. Note coverage excludes product damage resulting from installation or service that is out of compliance with our published instructions.
Go to support.princetonidentity.com for all current documentation.
Limited Warranty and Limitation of Liability
Princeton Identity warrants that our hardware products shall be free from material defects for a period of ten (10) years from the date of purchase (the “Warranty Period”). This warranty shall apply only to the original purchaser unless the buyer is authorized by Princeton Identity to resell the products, in which event this warranty shall apply only to the first repurchase.
It is necessary to obtain a Return Material Authorization (RMA) number before returning suspected defective products to Princeton Identity. An RMA number may be requested by contacting Princeton Identity support through our ticketing system at support.princetonidentity.com or by emailing support@princetonidentity.com. The RMA number must be written on the documentation accompanying the return. If the product is delivered by mail or by an equivalent shipping carrier, the purchaser agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the warranty service location and to use the original shipping container or equivalent.
Princeton Identity will in its sole discretion decide either to repair or replace the returned product. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced parts and products become the property of Princeton Identity. In the event of a verified warranty claim and RMA, Princeton Identity will generally expedite shipment of replacement products before suspected defective products are returned. In this way the suspected defective products can be uninstalled, and products installed in their place, during one field service call, avoiding two separate service calls and minimizing service interruption to the customer. Suspected defective products must be received at the warranty service location within thirty (30) days of shipment of replacement products. If the suspected defective products are not received within thirty (30 days, Princeton Identity will invoice the purchaser for the then current list price of the replacement unit(s).
This limited warranty does not include service to repair damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, customer’s negligence, reseller’s negligence, or from installation or service that is out of compliance with our published instructions, or from non-Princeton Identity modification of the product. Princeton Identity reserves the right to examine the alleged defective goods to determine whether the warranty is applicable. Without limiting the generality of the foregoing, Princeton Identity disclaims any liability or warranty for goods resold in other than Princeton Identity’s original packages, and for goods modified, altered, or treated by customers.
PRINCETON IDENTITY MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND PRINCETON IDENTITY DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRINCETON IDENTITY SPECIFICALLY DISCLAIMS ANY WARRANTY COVERING LABOR TO UNINSTALL AND REINSTALL PRODUCTS. EACH PURCHASER UNDERSTANDS THAT THE PRINCETON IDENTITY PRODUCT IS OFFERED AS IS. IF THIS PRODUCT DOES NOT CONFORM TO PRINCETON IDENTITY’S SPECIFICATIONS, THE SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. PRINCETON IDENTITY’S LIABILITY, IF ANY, TO AN END USER OR RESELLER, SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO PRINCETON IDENTITY FOR THE APPLICABLE PRINCETON IDENTITY PRODUCT. IN NO EVENT WILL PRINCETON IDENTITY BE LIABLE TO AN END USER OR RESELLER FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF PRINCETON IDENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
Active contract required
When hardware products are purchased, they typically require a contracted software license to operate. Note the Warranty Period equals the length of the contiguous software (or service) contracts, up to a maximum term of ten (10) years provided contract payments are current. Any practical lapse in license / service contract will void remaining years of the hardware warranty. IF THE SOFTWARE LICENSE CONTRACT EXPIRES BEFORE BEING EXTENDED, OR IF CONTRACT PAYMENTS LAPSE, THE WARRANTY PERIOD IS IRREVOCABLY TERMINATED.