How to Collect Logs

In order to best serve you, we offer the ability to collect logs and expedite the support process. Instructions for doing so are below.

Edge Devices:

1. Navigate to the web page of the device
2. Log in as a user with admin credentials
3. Navigate to the "Diagnostics" tab
4. Click "Take offline for diagnostics"
5. Click "Support Information" and wait until it is successful
6. Return to the "Home" tab and click "Download Logs"
7. Return to the "Diagnostics" tab and click "Return to operational mode".

Identity Server:

1. Navigate to the web page of the IDS
2. Log in as a user with admin credentials
3. In the address bar of the web browser, navigate to the address https://<IPaddress>:8443/api/v2.0/system/logs (replacing <IPaddress> with the IP address of the IDS)