Princeton Identity's biometric solution CreateID will allow users to access buildings using iris and face recognition. Users may be contacted by their administrator and asked to register for the system. This article is intended to assist with the first time registration process.

Navigating to the web page

The first step is to navigate to the web page and login. If you have received an automated email with a magic link, you may be able to simply click on the link. If you have not received the email,

1. Navigate to: https://app.princetonidentity.net/registration

(Note that it is expected that this URL will redirect to https://princetonidentity.us.auth0.com/login?....)

2. Enter the email address that has been registered in the CreateID portal.

This would be the email address that was previously provided to your administrator - for example, if the system is installed at a gym, it would be the email address used to manage the gym membership.

Login page for CreateID

Note that entering an invalid email will display "WE'RE SORRY, SOMETHING WENT WRONG".

Login page if an invalid email address is entered

Login page after submitting the email address

3. The login page will display a green check mark and you will be sent an email to log in.

The email will have the subject "Welcome to CreateID", be sent from "CreateID <notifications@princetonidentity.net>" and include a link to sign in.

4. Click the link in the email to sign in.

5. If you are displayed an "Error" page, click the button that says "End User Log In".

Error page that may be displayed. Click the button to proceed

Registration

CreateID registration landing page

6. You will then begin your registration.

Click on Start Registration and follow the on-screen prompts. You will be asked to consent, to provide some basic information, and to upload pictures of your face and a photo ID. Face pictures should be large and unobstructed. For more information on what makes a good face picture click here - you will be prompted to login to the support portal using a new username/password.